Frequently Asked Questions

Answers to common customer questions

🔧 What services does AcFixMart provide?: AC installation, annual maintenance contracts (AMC), gas refilling, PCB repair, cleaning, and emergency repair for all brands — split, window, cassette, and central AC systems.
📅 How do I book a service?: Book online at acfixmart.online, via our Android app, or WhatsApp/call 9505567569. Our WhatsApp bot also accepts bookings with date, time, and AC type.
⏱️ How soon will a technician arrive?: Same-day or next-day service in Kakinada and nearby areas. Timing confirmed via WhatsApp/SMS after booking.
👷 Are technicians verified?: Yes. All platform technicians are registered, pay a one-time registration fee via PhonePe, and are reviewed by admin before activation.
🛒 Can I buy AC units and spare parts on AcFixMart?: Yes — browse and buy new AC units (including Blue Star), spare parts, PCBs, gas cylinders, and accessories. Pay via PhonePe/UPI at checkout.
♻️ Can I sell my old AC on AcFixMart?: Yes. List your used AC on the platform. Provide brand, model, year, condition, and photos. Our team reviews listings and connects you with local buyers.
🔄 Who handles uninstallation and reinstallation for used AC sales?: AcFixMart technicians can handle both, booked as a separate service on the platform.
🧾 Is AcFixMart GST registered?: Yes. We charge 18% GST (9% CGST + 9% SGST) on all taxable services under SAC code 998719, effective 06-May-2026. GST invoices are generated automatically after payment.
📄 Can business customers claim ITC on AcFixMart invoices?: Yes. Provide your GSTIN at the time of booking (before invoice generation) — it cannot be added retrospectively.
💰 What is the technician commission structure?: Technicians receive a competitive earnings share on each completed job. Platform discounts borne by AcFixMart do not affect your earnings. Promotional discounts you offer are deducted from your share. Full details are provided at the time of technician registration.
🔧 Do you provide a service warranty?: Yes — 30 days on labour for completed services, unless otherwise stated on the invoice. Manufacturer warranties apply to new products.
🔁 What is the refund policy?: Cancellation before technician dispatch: full refund within 3–5 business days. After technician arrives: a visit charge may apply. Products: 7-day return window for defective, unused items.